SHIPPING & REFUND

Processing

Orders are usually packed and ready to ship in 1 to 3 business days although currently. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases, and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order. We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

Shipment

Please allow 24-36 hours for your tracking information to update. Once the tracking number is received customer can directly track the order on the given link. If the parcel is not delivered within 6-9 working days then you can connect us and we will be happy to help.

Shipment

Please allow 24-36 hours for your tracking information to update. Once the tracking number is received customer can directly track the order on the given link. If the parcel is not delivered within 6-9 working days then you can connect us and we will be happy to help.

Address Changes

If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double-check your shipping address when entering it into the system to ensure that you receive your package.

Delivery for orders after dispatched(times vary due to the issues relating to COVID-19)

If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double-check your shipping address when entering it into the system to ensure that you receive your package.

Cancellations

​Kindly e-mail us at maassecret04@gmail.com for any cancellation requests within 12 hours of ordering. You will be charged 10% as payment gateway charges and the remaining balance will be refunded to you. Orders once shipped cannot be canceled. 

Returns & Replacement

We strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once sold or delivered.