Processing:

Orders are usually packed and ready to ship in 1 to 3 business days although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

 

Shipment:

Please allow 1 business day for your tracking information to update. Once the tracking number is received customer can directly track the order on given link. If the parcel is not delivered within 6-8 working days then you can connect us and we will be happy to help.

Address Changes:

If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double-check your shipping address when entering it into the system to ensure that you receive your package.

 

Delivery for orders after dispatched(times vary due to the issues relating to COVID-19):

Within Gujarat & Mumbai: 2-4 working days

Anywhere out of Gujarat: 6-9 working days

 

Cancellations:

​Kindly e-mail us at maassecret04@gmail.com for any cancellation requests within 24 hours of ordering. You will be charged 10% as payment gateway charges and the remaining balance will be refunded to you. Orders once shipped cannot be canceled. 

 

Returns & Replacement: 

We strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once sold or delivered.

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